0800 689 3018 | CONTACT US

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FAQ

What is the phone number for Customer Service?

Our customer service number is 0800 689 3018. Customers can chat to us live through livechat in the bottom right-hand corner of the website or email us at [email protected]

How do I place an order?

Placing an order is simple, add the desired product to the shopping basket, once satisfied, click "Proceed to checkout" and the customer will be taken to the one page checkout. Billing and shipping information must be entered and payment information is entered on the right hand side. Customers can create an account for easier tracking of their order and to have information stored in our system for future orders, they can sign up with their e-mail address. 

What are my payment options?

Visa, Mastercard, Discover & American Express.

When will my order be processed?

All orders will be processed within 24hrs.

Why am I being charged sales tax?

Strength Alliance is required by law to collect sales tax on orders shipped in the UK & EU. We do not charge VAT to customers outside the UK if they are a VAT registered business and input there VAT number in the checkout. Please contact us for further information and assitance. More information can be found HERE

How do I use a promotion code?

The promotion code must be entered at the Checkout screen, in the Promotional Code field.

What shipping methods do you offer?

Parcel Force 48HR, TNT Express Next Day & Pallet Delivery.

What are your shipping rates?

 Our shipping rates are based on weight, volume & location. A shipping quote can be obtained through the checkout once a postcode has been entered. 

How do I check/track my order?

Tracking numbers can be found in the shipping confirmation email which is sent once orders have been shipped.

How long will it take for my order to be delivered? 

We try to ship all orders within 24hrs. All UK Mainland orders are shipped with a 48hr service with the exception of pallet deliveries which can take up to 5 working days. 

EU orders will be delivered within 5 working days. 

What is your return policy?

Our Return Policy can be found HERE

Why should I create an account?

To store information in our system for easier ordering in the future, and easier tracking of their order

How long does it take to get a response after submitting a request on the contact page?

Please allow 24hrs. We do our best to get back to customers same day.