By law, customers in the UK have the statutory right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel their order (prior to shipment) for any item purchased on the Strength Alliance website or over the telephone, for a full refund.
In addition, customers have the right to withdraw from the purchase of an order within a seven working days ‘cooling off period’ after the delivery of the item. Items must be returned to STRENGTH ALLIANCE UK LTD at the customers expense in their original packaging and in perfect ‘saleable’ order. STRENGTH ALLIANCE UK LTD reserves the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
Any order that is placed for non core stock items, is regarded as a ‘special order’. Stock that is non core has to be ordered from supplier, in some cases stock ordered this way may be delivered directly from supplier.
If you order stock that is regarded as a special/one off order for example gym outfitting where large quantities of flooring and several tons of equipment, you cannot return for refund. These items are non-returnable and are not covered by distance selling rights.
In order to arrange a refund or exchange, you will require authorisation from a member of STRENGTH ALLIANCE UK LTD staff. To obtain this, simply email [email protected] We will review and where appropriate, authorize your query and provide instructions on how to proceed with the product return.
Any promotional items received when purchasing the goods that are to be returned, must also be returned or paid for in full. Any gifts that are received without your prior knowledge may be kept with our compliments. We recommend using a registered service when returning any items to us. Please note — any customer, who refuse to accept delivery of their order for any reason other than the product being damaged in transit, will be subject to a 15% re-stocking fee. In addition, the customer will be liable for any delivery costs incurred by STRENGTH ALLIANCE UK LTD.
We will not refund your postage costs if you return items at your own cost without first requesting a returns label. Postage will only be refunded on returns due to defective merchandise or an error in shipping. Postage will not be refunded on returns due to personal dislikes or sizing problems. In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered.
Find more information at: gov.uk